Terms and Conditions


Our carpets, blankets and cushions are handmade, manufactured with natural wool on ancestral techniques. Because of its craftsmanship, each product is unique, and can present variations in color, size and image with those exposed on the web, publications or in shop.

Changes, due to defects in products that are in stock, applies within thirty (30) calendar days after the date of the purchase ticket.

Customize products are not returnable.

We are not responsible for failures or damages caused by shipping and delivery service; If necessary, please contact transport company.

The products go through an in-depth quality control before being sent.

PUCARAHOME is not responsible for the losses or damages caused at the moment of shipment, the buyer to receive the product must check their status and give their agreement with the corresponding signature.

If you want to buy a product, model or measure, which is not available, you can order it with a lead time  of 45/60 days from the moment of purchase. Contact or dial +39 346 350 2464. We will be happy to give you an answer.



The general conditions of sale and use of transcripts below (hereinafter "General Conditions") apply for  European territory and other external countries in general and all sales (hereinafter "Services" or "Service") offered by PUCARAHOME through its website

The use of services is allowed only to registered users who have previously:

  1. a) Acknowledge of the information relating personal data;
  2. b) Accepted General Conditions
  3. c) Created a PUCARAHOME account, as explained:

According to and for the effects of art. 7 and 12 of decree n. 70 of 9.7.2003, PUCARAHOME of Carolina Piacentini (hereinafter referred to as "PUCARAHOME") hereby informs users the following information: the provider of the Service subject to the General Conditions is PUCARAHOME with legal seat in via Cascina Vimanone 1, 27010, Pavia, Italy. CF PCNCLN74B58Z600A; VAT number: 02651760189; PEC, registered in the Pavia Chamber of Commerce with the number PV-290848.

In the present document PUCARAHOME of Carolina Piacentini will be indicated like "PUCARAHOME" which is the distinctive symbol who’s exercises the activity in the web.

The General Conditions will be applied even to new types of services that will be offered in the future by PUCARAHOME, except to come to act promptly expressed registration or first offer the new service.

The user is invited to print a copy of the General Conditions and / or to memorize in a hardware support.

SPECIAL ANNOUNCEMENT FOR CONSUMERS. Registration is allowed only to consumer users, individuals, who are of legal age. "Consumers" means the natural persons who access PUCARAHOME for the purpose of non-commercial, entrepreneurial or professional activity eventually developed and that are associate members of PUCARAHOME. Shall apply accordingly the provisions of the decree n. 206 of 6.9.2005 ("Consumer Code"), in addition to those applicable to the type of service offered by PUCARAHOME under Decree n. 70 of 9.4.2003 on the services of the information society and electronic services.


1.1 These General Conditions apply to all sales transactions made by PUCARAHOME on its Site.

1.2 The General Conditions can be modified at any time, with the exception of the right of recess of the user in point 1.4 that follows. Any changes and / or new conditions will be active at the time of publication in the "Conditions" section of the Site. We invite users to regularly access the Site and to verify the publication of the most current General Conditions.


1.3 The General Conditions applied are those valid at the date of sending the purchase order.


1.4 In case the user does not accept the changes in the General Conditions will have the possibility of giving up the purchase giving communication by letter or e-mail with seven days notice.


1.5 The continued use of the Service without making use of the terms described in paragraph 1.4 constitutes the manifestation of the willingness to accept the General Conditions.


1.6 The present General Conditions do not discipline the sales of products and / or services offered by subjects outside of PUCARAHOME that may be present on the Site links, hyperlinks or other hypertextual links. Before carrying out a commercial operation with these subjects it is necessary for the user to verify their conditions of sale. PUCARAHOME is not responsible in any way for the offer of services and / or the sale of products of such subjects. PUCARAHOME does not carry out any monitoring and / or monitoring on the websites consultable. PUCARAHOME is therefore not responsible for the contents of such Sites or for any errors and / or violations of the law by them.



2.1 In order to be able to become PUCARAHOME clients, it is necessary to register the Site, creating a PUCARAHOME account, approving the General Conditions, by clicking on the respective "register now for free" box present in the Home of the Site or the Contact. The lack of acceptance of the General Conditions includes the impossibility of registering and making purchases at PUCARAHOME.


2.2 Registration at PUCARAHOME is for free. To register the user must complete the registration module, compiled  name, last name, e-mail address and a password (hereinafter the "Registration Credentials"). The registration is confirmed by means of an e-mail sent to the address proposed by the user.

2.3 Registration credentials must be used exclusively by the user and can not be transferred to third parties. Users should notify PUCARAHOME if they suspect the abuse of these. Registration Credentials may be changed by the user at any time through the Site in the "my profile" section.

2.4 Users guarantee that the Registration Credentials presented during the registration process on the Site are complete, correct and truthful. The users agree to have PUCARAHOME free of any obligation of redress, penalty and / or in any way to the violation in any way to the violation of the user of the rules on registration on the Site. The user is solely responsible for accessing the Site through the Registration Credentials and to respond directly for any damage or injury caused to PUCARAHOME and third parties as part of an improper use, loss, misappropriation of others, lack Guardianship of an adequate privacy of the Registration Credentials themselves. All operations carried out by the Registration Credentials are considered to be performed by the client to which the Credentials refer.

2.5 Services are presented in Spanish, Italian and English.

2.6 It is possible to perform a single registration per user. Multiple registrations will be canceled by PUCARAHOME.

2.7 In personal area "my profile" in the Site, the user can visualize and eventually, change the open orders, as it can save personal data.

2.8 PUCARAHOME reserves the right to refuse, at its own discretion, the registration of a user. PUCARAHOME reserves the right not to accept orders from anyone who suspects it in relation to the quantity of products purchased or the frequency with which it enters the site in addition to improper or improper or suspicious use. Including those detailed in section 13.

2.9 The user may, at any time, cancel the registration itself by sending an e-mail to



In accordance with Legislative Decree 9 April 2003, n. 70 concerning provisions on electronic commerce, PUCARAHOME informs users that:

. To finalize the contract for the purchase of one or more products on the Site, the user must complete an order form in electronic format and transmit it to PUCARAHOME, via telematic, following the instructions that appear step by step on the Site and that will accompany the Different phases of the purchase;

. The operation is terminated when PUCARAHOME registers the module of the purchase order, after checking the correctness of the data relating to the order and its payment:

. Before proceeding to the transmission of the module of the purchase order, the user will be able to identify and correct eventual errors of registration of the data following the instructions instead instead indicated in the Site and that will accompany the different phases of the purchase. Once registered the purchase module, PUCARAHOME will send the user to the address indicated a confirmation e-mail containing a list of the General Conditions, the information regarding the characteristics of the product purchased, the detailed indication of the price, Payment used, the modality for the exercise of the right of cancellation, shipping costs and any extra costs in addition to indicating assistance services. It is recommended to keep the received e-mail as proof of purchase or to memorize it on a durable hardware.

. The module of the purchase order will be archived in the PUCARAHOME database for the time necessary for the execution of the purchase order and to comply with the terms provided by law. To access the purchase order, the user can consult the section "my profile" or "my purchases" where they will find all the list of purchases made.



4.1 Offers posted on the Site are available for a limited period of time and with a limited number of products. The validity date of the offers is established on the Site.

4.2 All prices indicated on this site are in euros (€) and include taxes. All order expenses related to purchase and delivery are included taxes. Such value will be indicated separately in the purchase order module before shipment and upon the order confirmation email.

4.3 to the user will be charged the price of the product indicated on the Site at the time the purchase order  when this was  sent by him, plus the shipping costs indicated on the purchase order.

4.4 The products manufactured are property of PUCARAHOME until the effective realization of the payment of the purchase price and the expenses by the user.

4.5 PUCARAHOME will proceed with the purchase order only after having received confirmation of the authorization to pay the total debt; Consisting of the purchase price, shipping costs and all eventuality of cost attached, as indicated in the module of the purchase order.

4.6 PUCARAHOME reserves the right not to confirm the purchase orders to users with whom disputes are pending or  in case foreseen by the art. 5.1.



5.1 The products offered on the Site are in limited numbers and may be sold at discounted prices. Consequently it can happen that the ordered product is not available successively to the registration of the purchase order. In each case of immediate or future unavailability of the ordered product, the user will be promptly informed by e-mail and the purchase order will be canceled or transformed into a purchase order. If payment has already been made, PUCARAHOME will refund full amount paid by the user including the contribution for the costs of making the order and the shipping costs, immediately or within thirty days (30) from the following day of  purchase  Shipment  order. The amount will be communicated by e-mail, and credited on the same way of payment used for the purchase  transaction.

5.2 PUCARAHOME declines all responsibility for any delays in the accreditation on refunds, and that depend on the banking institute or the type of credit card used for payment.


6.1 delivery of good within  European Union Extra EU countries delivery if possible by carrier and/or address availability indicated by the user at the time of registration and in purchase module.

6.2 The delivery times are those indicated in the purchase order registered in the following terms and conditions of use of the purchase order. In the case of the demonstration of the exact delivery length, or for purchase orders ordered products with specifications, was made within 60 days from the day following the shipment of the purchase order.

6.3 At the time of delivery of the products purchased from the transport company, an e-mail confirming the shipment will send. Delivery will be made from Monday to Friday,  in normal office time, excluding holidays or national holidays.

6.4 In the event of setbacks or impossibility of delivery due to force majeure PUCARAHOME will contact the user by  e-mail . PUCARAHOME can not be. in any way, responsible for events due to delays by third parties and / or a cause of force majeure.

6.5 The shipment is considered complete and finalized at the moment in which the product is placed a disposition of the user in the address specified in the module of the purchase order.

6.6 In case of non-delivery of the purchase due to the absence of the recipient at the address indicated, the company responsible for delivery left a notice for the certificate of delivery. The notice indicated the data that the user has indicated to use for the contact with the company and the sending of a commitment for the second attempt of delivery. After two unsuccessful delivery attempts, the ordering will be storage and PUCARAHOME will contact the user via email in order to unlock the storage and make the delivery as soon as possible. If this delivery attempt is unsuccessful, the purchased product will be returned to PUCARAHOME. After 30 days from the date the product has been shipped to PUCARAHOME, the contract is understood to be the cancelled and purchase order and compliance with the art. 1456 c.c. PUCARAHOME will proceed to reimburse the amount paid by the buyer wtih exception of the shipping costs of the product not delivered and the expenses of restitution to PUCARAHOME and storage expenses. The cancellation of the purchase order will be communicated by e-mail. The amount returned will be credited to the same payment method used by the user for the purchase. In the case in which the buyer, before the past 30 days,  asks to receive the purchased product again, PUCARAHOME will proceed to the new delivery prior a debit, in addition to the expenses of the same, the expenses of restitution of the Product  PUCARAHOME and storage costs. It is up to the recipient to check the conditions of the delivered product.

6.7 In the case in which the package or the consignment evidences marks of adulteration or  alteration, the user must indicate it at the moment of delivery signing the respective document of "Proof of Delivery" proposed by the carrier in charge of the delivery . In the case of missing indication as previously stated the client can not demand or act against PUCARAHOME which is not  responsible for the lack of communication process signature with reservation.

6.8 Attention: delivery throughout the territory of the European Union. For shipments outside European Union, users must contact  PUCARAHOME sending an e-mail to:



7.1 Taking into account that the products displayed on the PUCARAHOME Site are handcrafted, so that none is equal to another in color, size or shape, and that may be different from the images displayed on the Website; If the product is damaged or presents a deficiency can be returned within the 14 days following the time of the execution of the purchase order. All costs of goods shipping to be returned will be under charge by the customer / user.

  1. A) The products must be returned in the original packaging, with their label intact and without having been removed from the product, accompanied by the receipt of payment and with the illustrative material. If this is not the case, applies  terms detailed in section 7.4
  2. B) In order to effect the return of the goods, a notification must be given by letter with return notice sent to PUCARAHOME to the following address:


Cascina Vimanone 1

27010, Cura Carpignano, PV


The communication must include a copy of the letter of intention of return duly compiled. The return must be anticipated by e-mail to the address provided that the communication of the return is confirmed by sending of a registered letter with return notice within 48 hours.

7.2 The customer must send, at his own expense, within 14 days of the communication of the return, the purchased product to the following address:



Cascina Vimanone 1

27010 Cura Carpignano, PV



The cost and risks linked to the return of the product are under charge by the customer / user. The customer must include in the parcel or box containing the product to return a copy of the confirmation of the purchase order.

PUCARAHOME will proceed to pay the sum corresponding to the value of the product registered in the purchase order net of shipping costs that are under charge by the customer / user.

7.3 For all the modalities of exercising the return of the purchase, the product must be returned in its entirety and in a timely manner, packed in the original packaging, accompanied by all possible accessories. For any further information you can contact

7.4 Following art. 57, II of the Consumer Code, the customer / user is responsible for the partial or total decrease of the value of the product as a result of a manipulation of the product, other than that necessary to establish the nature, characteristics and operation of the product . In such case, PUCARAHOME reserves the right to ask the client / user for the economic compensation of the decrease in verified value.

7.5 For the exercise of the right of the return is not requested that the good to be returned is insured against theft or accidental damage of the transport. But taking into account that the risk subject to the return of the goods is under  responsibility by the buyer, PUCARAHOME advises the client that he intends to exercise the right of return to ensure, at the cost at his expense, the shipment for a value Indicated in the confirmation e-mail of the purchase order.

7.6 According to art. 56, III Comma of the Consumer Code, only after the return of the goods or only after having verified that the customer has actually sent the good, PUCARAHOME will proceed, in the shortest possible time, to return the amount to the user.

The amount of the refund will be credited to the same way of payment done by the buyer, except agreed another  with the user.

The date of the refunded amount will be the same as the debit. All this without prejudice to the user can adhere to active commercial offers .

7.7 Taking into account art. 59 of the Consumer Code, the right of return is excluded in the case in which the sale is for products made partially or totally customized or that by their nature can not be resent or risk deterioration or altered rapidly or hermetically sealed property that can not be returned for reasons of hygiene or related to health protection and was opened after delivery.


8.1 The payment of purchased products is done by the following methods:

-Credit card . Payments will be handled through a secure server-to-sever connection through the use of a Secure   Sockets Layer (SSL) protocol with 128-bit code.

- Paypal

- Bank deposit:  Once the products have been chosen, the purchase can be confirmed and, consequently, the bank deposit can be paid by selecting the "BANK DEPOSIT" method of payment.


At the time of payment you should be sure to have all the necessary account numbers for access to the Home Banking system, including your bank's ABI number.

8.2 At the moment of transmission of the order no debit will be made on the credit card used for the payment. The debit will be made only after the credit card data used by the customer / user will be confirmed. The company that issued credit card used by the user is the one who will give authorization to make the debit of the corresponding amount.

8.3 If the invoice is necessary, the customer is ask to communicate it during the purchase process. The information and the process for ordering the invoice is available in the FAQ. The receipt of each purchase will be available in the "My Profile" section.

8.4 In case of non-payment, PUCARAHOME will debit the costs of the management of the insolvent to the user / client and reject the relative purchase order. Giving communication via e-mail.

8.5 PUCARAHOME reserves the right not to accept at its own choice and discretion the payment methods.



9.1 The products offered on the Site are in conformity with the national and Community legislation in Italy.

9.2 The description of the products offered in the Site is the one in which the artisan producers and intermediaries have communicated to PUCARAHOME. The images and colors of the products offered in the Site can be different in size, color and shape to those real ones, especially considering that they are products of artisan production so they are unique products, none being equal to another and for The effect of the local imposition of the systems and the systems used the visualization of the same. PUCARAHOME is not responsible for the lack of correspondence between the ordered product and the description of the product present in the Site, in the case in which the lack of correspondence derives from errors of description imputable to the producers and of which PUCARAHOME is not or Can not be to knowledge with the use of the current regulations.

9.3 All products sold on the Site are covered by the Legal Guarantee of Conformity provided by art. 128-135. The legal guarantee is for consumers.

9.4 In case of lack of conformity of the products purchased in the description published on the Site, you have the right to repair or replace the product, at no additional cost, if this is possible in relation to the number of items still available for sale and unless the replacement or repair is not excessively burdensome for the seller in consideration of the value the good would have if there were no lack of conformity and the extent of the defect. Alternatively, the user has the right to terminate the contract or price reduction, in accordance with the following provisions.

9.5 The seller is responsible to the consumer for any lack of conformity that exists at the time of delivery of the product that manifests itself within two years from the delivery. The lack of conformity must be submitted to PUCARAHOME, upon annulment of the sanction, within two months of the date on which it was discovered.

9.6 Unless proven otherwise, it is assumed that any lack of conformity manifested within six months of delivery of the product already existed on that date, except where such presumption is inconsistent with the nature of the product or the nature of the product. To use the legal guarantee, the user must provide proof of the date of purchase and delivery.

9.7 In the event of termination of the contract, PUCARAHOME will refund the price paid by the user, in addition to shipping costs and any additional costs.

In the event of a price reduction, PUCARAHOME will return the reduced amount previously agreed with the user.

In any case, the refund amount will be communicated to the user through e-mail and will be credited with the way of payment used by the user at the time of purchase.

The user must agree with the PUCARAHOME Customer Service regarding the method of delivery of the merchandise.

9.8 Products repaired, modified or altered by the user are excluded from the legal guarantee. Also excluded from the scope of legal failures of warranty or malfunction or other defects caused by accidental events or liability or by improper use of the product for its intended use and / or in accordance with the technical documentation attached to the Product, if any, or in the operating instructions in relation to it.

9.9 Conventional warranties for products being sold are provided directly from the manufacturer.

10.9 In any case shall PUCARAHOME be liable for any breach of any of the obligations arising from these General Conditions in the event that the failure is due to unforeseeable and / or force majeure, including, for example, natural disasters, terrorist acts, The network faults and / or blackout.



10.1 PUCARAHOME commit  to correct all errors present in the description of the products offered on the Site, in the shortest possible time, from the signage of these. The sign of the errors can be made by writing to the e-mail address

10.2 PUCARAHOME is not liable in case of damages, of any nature, arising from the installation and / or use of the product in an improper and / or not according to the instructions given to the product including cases of fortuitous damages or force majeure .

10.3 PUCARAHOME shall not be liable in the event of loss of income, profits, data or any other indirect damage of any kind, deriving from or relating to contracts or purchase orders subject to the General Conditions.

10.4 The liability of PUCARAHOME, in any case, may not exceed the total value of the purchase order of the product.

10.5 In any case may PUCARAHOME be held liable for non-compliance with the rules to any of the obligations arising from contracts subject to the General Conditions in the hypothesis in which non-compliance is caused by fortuitous reasons and / or Of force majeure, including, but not limited to: natural disasters, terrorist acts, malfunction of the electricity grid or blackout.


11.1PUCARAHOME reserves the right to suspend temporarily or definitively without any prior communication the continuity of the Service for the time it considers necessary to carry out the necessary technical interventions and / or to improve the quality of the Service itself.

11.2 PUCARAHOME may, at any time, interrupt the provision of the Service if there are security reasons or violation of privacy giving  communicating to the user.


12.1 The content of PUCARAHOME, as an example, works, dialogues, images, music, videos, symbols, logos, isotype, mark drawings, software, etc. are protected by law Of the author and is forbidden its partial or total use for the purpose of reproduction, modification, distribution, sale or any other mode of exploitation if prior written authorization from PUCARAHOME is prohibited in use of any use of the contents of the Site for Commercial or advertising purposes as well as for criminal purposes or for purposes not permitted by law.

12.2 All distinctive signs, images, photos or graphic presentations that characterize products sold on the Site, or publications in which PUCARAHOME has participated are registered trademarks of the respective owners and are used by PUCARAHOME under authorization, for the sole purpose of Distinguish and describe the publications of the products for sale on the Site or for the purpose of information only.

Any use of the above-mentioned distinctive signs not in accordance with the law, as unauthorized are prohibited. The use of the distinctive signs present on the Site is not allowed in any way that may give an undue advantage of the distinctive character or the resonance that may give or cause any prejudice to the Holders.

12.3 In no case may users alter, change, modify or adapt the Site, nor the material made available to PUCARAHOME.



13.1 The General Conditions are regulated by Italian law.

13.2 For any controversy inherent to the General Conditions will be the Forum of the locality indicated by PUCARAHOME as address.

13.3 Following art. 14 of regulation 524/2013, users are informed that in the case of a dispute they may submit a complaint through the ODR platform of the European Union through the following link . The platform is an access point for users who wish to resolve disputes arising from sales contracts or online services in negotiation settlement area.